One of the crucial things that an insurance broker brings to the table is that they’re the client’s advocate.

Every decision that they make and all the advice that they provide, is done so with the best interests of the client. As a broker, our role is to have access to all insurers and all the products that they have available. And then tailor the product to our client’s needs. So, whether we’re talking about the risk analysis or whether talking about negotiations with insurers at the time we placed the risk or at renewal. Or whether we’re talking about managing a claim. We’re managing it on behalf of the insured, not of the insurer.

As a business owner, there’s a whole lot of pressures on them to run their business. They’re trying to manage staff, they’re trying to manage a customer’s expectations, they’re trying to comply with the law. So, the last thing they need to be doing is thinking about how an insurance company is perhaps not treating them properly or fairly. Our role is always to be on their side. So we allow them to get on with their business and not be concerned about the sort of cover that they have in place nor if a claim occurs, what they need to be doing about it.

Because, our process is, if a claim occurs, you simply make a call to us. Our claims people will then take over the management of that claim. So they’ll negotiate with the insurers to get the best possible outcome. They’ll come back to you with any instructions or further instructions that they may need. Always with the interests of the client at heart. It’s important for us to manage that claim because it’s the underwriter’s best interest to minimize any pay out in the claim. ‘Cause that’s coming out of their profits.

Our role is to maximize any payment in a claim so that our client gets the best possible result. So, if you’re leaving it to the insurer to do the right thing and be fair and be generous, then you’re definitely going to be disappointed.